Unified Communications Infrastructure

HiI created a AutoAttendant and is working fine whit extension 150, i now need to let a end user be able to change the Greeting Message (this needs to be change daily), i follow the instructions on this guidehttp://my.safaribooksonline.com/book/certi...

Recently, when people call from external 10-digit numbers, the phone displays "Voicemail" next to the 10-digit number. What might have caused this to start happening and where might I check to make it stop happening?

Very interesting concept. Quick questions, would be helpful if you can answer them. 1) When Remote Advisor does a video call with the customer on cloud (web) or on premises, is there an ability to record and store the voice conversation or full Vide...

Hello,I'm preparing to perform the upgrade of my CUPS 7.0.8 server to 8.6.3.  I've placed my PUT order and it has completed.  The confusing thing is that the iso they've given me access to is the upgrade to CUPS 8.6.5 (Bootable_UCSInstall_CUP_8.6.5.1...

  Hi All.... Please advise me the reason, why the inbound calls to CME got answered automatically.?I am mentioning the call handling scenario here with..Trunk Type : FXOConnection PLAR to physical extension(200) timeouts call-disconnect 1 timeouts wa...

Cisco Unity Connection v9ViewMail 9.0.2 Works: Win7-32bit OS with 32bit Office 2013Works: Win7-64bit OS with 64bit Office 2013Does not work: Win7-64bit OS with 32bit Office 2013 The error we’re getting is “No Supported Version of Microsoft Outlook wa...

I have Unity 7.0 with failover, AD, and Exchange 2010.  Unity accounts are created in AD in the Domain Admin Group.  Most that I have read states if Unity is a domain controller it needs to be in the Domain Admin group.  I do not know how to see if U...

HiThink this topic might been discussed before but I'll start a new thread anyway.We made an ordered on CUCM 8.6 for a customer but decided when the time of installation to go for 9.1 instead. We do have all different service contacts so I guess the ...

Hi everyoneWe have upgraded a CCX platform from 7.0 to 8.5 using PUT tool .tar file.The CCX 7.0 had 10 premium seats licenses.We have several paks for CCX 8.5 version, one with 21 premium seats licenses and another named "CCX-70-85-P-P-UPAK:CCX 8.5 U...

Hi Experts,It is my first time to install Prime Collaboration Assurance and  I have the license file. I tried uploading the file but it says file upload failed. Is there a way for me to do this on cli or what do you think is the problem?

Dear Community,I've successfully federated CUP Server with Lync 2010 via direct federation. Both Jabber and lync can see each others presence status and can send messages to each other.Unfortunately, there is one big issue: After a while, lync client...