Unified Communications Infrastructure

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CUEAC External Calls Transfer Error and Calls Dropped

Our receptionist has reported a few different problems transferring people. I've attached the error below and it pops up occasionally.Also, some callers have reported being dropped during transfers from the receptionist.We're running CUEAC a...

Forwarding DDI PSTN call from UC500 to CUCM via SIP trunk shows "Busy"

Hi all,We have a UC500 with two BRI connections, and a SIP trunk to a CUCM 8.6 cluster.The SIP trunk works fine, we can dial from phones attached to the UC500 to phones connected to the CUCM and vice versa but at the minute, one of the incoming DDI n...