Unified Communications Infrastructure

CUEAC 8.6.2.11 External Calls Transfer Error and Calls Dropped

Our receptionist has reported a few different problems transferring people. I've attached the error below and it pops up occasionally.Also, some callers have reported being dropped during transfers from the receptionist.We're running CUEAC 8.6.2.11 a...

Prevent 'Logged out of Hunt Group' on 7900 series IP phones

I have a CUCM configuration on 8.2, and have an issue with some 7925 wireless devices that are set up in a "call flow" along side a pair of 7945 devices. If a call comes into either of those devices' extensions, after a set # of seconds of "no answe...

Resolved! CUCI-Lync 9.2 with CUCM 8.6 - Deskphone (CTI) mode issue.

We have in Production the 8.5 version of Cuci-Lync working fine with our CUCM version 8.6.2I am looking to upgrade the CUCI-Lync to version 9.2 which according to the documentation is compatible with CUCM version 8.6.2However, I cannot get the CUCI-l...

Lync on Windows Mobile and CUCM integration

Hello,I'm pretty sure the answer to this question will be no but I just want to make sure.Is there any integration between CUCM and Lync on mobile devices? We know that we can use CUCILync to integrate CUCM with Lync on a PC but, is there anything we...

CDR not showing internal calls

I am trying to get a handle on call volume but my CDR records dont seem to be showing any internal call infomation. I am having trouble finding information explaining how to set this up. Any help would be appreciated. I am still using Call Manag...

Cisco Agent Desktop Rascal Service

There are three parts of the Agent Desktop that are staying inactive they are. call and agent state log viewing. agent statistics viewing, and recording. This results in a partial service state on the agent. He can still recieve calls and what no...

IP Communicator 8.6.3

I have recntly installed the 8.6.3 version of CIPC.However ever since i installed that I can no longer hear the tones when I dial out from the softphone.I cannot always pick up an incoming call from the Cisco IPC popup that appears when a call comes...

WebEx Connect (not on-premise) and CUCM AD Password Update Issue

Hi all,Hopefully someone can answer this question. We currently have CUCM 9 and are using WebEx connect (cloud) as our software phone. In CUCM, we have both LDAP Sync and LDAP Authentication on. The inconvience we have is when the user updates their ...

CUCM and CUC - sync passwords

I am currently using LDAP sync and authentication with CUCM and all the users in Unity Connection have been imported from Communications Manager. The problem with this setup is that the voicemail and CUCM passwords are managed seperately and could be...

Forwarding DDI PSTN call from UC500 to CUCM via SIP trunk shows "Busy"

Hi all,We have a UC500 with two BRI connections, and a SIP trunk to a CUCM 8.6 cluster.The SIP trunk works fine, we can dial from phones attached to the UC500 to phones connected to the CUCM and vice versa but at the minute, one of the incoming DDI n...

Send execute fails in Cisco 7985 phone

Can I run XML apps in the 7985 phone.I have seen in the docs mentioned but have not got any concrete info related to it.When I try to run a SEND EXECUTE command( to send a text message to the phone) it simply fails-404 error

ClickToCall 8.1 Silent Install

Has anyone created, or know where to find, a silent installation script for the C2C .msi?Are there registry changes that can be pushed to customize the install en liu of a silent insall?Thanks in advance.Matt

CUEAC dual attendant console setup

We have a site that has 2 receptionists. Each receptionist has their own Attendant Console and seperate CUEAC login. The way it is set up now is that calls will roll to console 1 and then overflow to console 2 after:Max calls > 2Wait time overflow > ...

can i integrate cue with cucm version 4.x, how?

Cisco Phone Resets

We have remote users which connect through vpn . Their Cisco 7942 Phones reset themselfs atleat twice in a day. I am attaching some phones logs it showing me tcp timeout. It only happens to vpn user everything works fine on Lan.

Unified Communications Infrastructure

Forum Posts

CUEAC 8.6.2.11 External Calls Transfer Error and Calls Dropped

Prevent 'Logged out of Hunt Group' on 7900 series IP phones

Resolved! CUCI-Lync 9.2 with CUCM 8.6 - Deskphone (CTI) mode issue.

Lync on Windows Mobile and CUCM integration

CDR not showing internal calls

Cisco Agent Desktop Rascal Service

IP Communicator 8.6.3

WebEx Connect (not on-premise) and CUCM AD Password Update Issue

CUCM and CUC - sync passwords

Forwarding DDI PSTN call from UC500 to CUCM via SIP trunk shows "Busy"

Send execute fails in Cisco 7985 phone

ClickToCall 8.1 Silent Install

CUEAC dual attendant console setup

can i integrate cue with cucm version 4.x, how?

Cisco Phone Resets

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