Unified Communications Infrastructure

Hi,I have found a guide which explains how to integrate Office 365 (Lync 2013) with CUC 8.6 and later  : Unified Messaging Guide for Cisco Unity Connection Release 8.5 and Later - Configuring Cisco Unity Connection 8.5 and La…Is there a similar guide...

                  Hi Friend, Thanks for the good work as always!I swapped 2 Cisco 7941 IP phones for 2 9971 SIP phones on Cisco Unified Business Attendant COnsoles but to my surprise, calls ring on the consoles but could not be answered or transferre...

I want to install an active/active pair of Unity Connection 10.0(1) for 5,000 users.I'm not yet entitled to the software and therefore can't download the OVA, even though the docs state the OVA readme should be referenced.  From the info available, I...

Folks,          I have some doubts regarding how a "Cisco Unity Connection" Cluster handle the licenses (L-UNCN7-UWLA-PAK). Is a fact that i have to add the licenses in the A node and then in the B node of the Unity C Cluster separately isn't it?. If...

I have a UCCE 8.6 customer with multiple lines option and planning to cosolidate Agent lines for better reporting or so. means going to remove ACD internal line and will be having a single line only . that single line is also a DID line and end custo...

I have a customer that wants to upgrade to 9.1 on their existing 7828 BE5k?  Most of the customers are already migrated off this platform but they didn't budget the new HW and want to upgrade to keep things current for one more year.  Anyone out ther...

Hello All,I am currently deploying CUCM 8.6 with CUP 8.6. The end users of CUP are synced to CUCM, which in turn synced to an OpenLDAP server. The synchronization is working properly i.e. users in CUCM also exist in CUP. However, when I tried to logi...

A user gets notified of voice mails via the Mobile Phone Notification Device and logs in to their voice mail from their cell phone directly through the notification call.  But, now the user still gets notified and prompted for a username and password...

Hello,I have a doubt about alternate extensions, if i have an extesion that is an alternate extension for other Phone.If this phone that is an alternative extension has voice mail when i call to see the voice messages how can i select what voicemail ...

Hi everyone, I am installing a new Presence cluster and have it tied to a CUCM server. CUPS 8.6.5 / CUCM 8.6 For some reason, the Cisco UP Presence Engine on the publisher server will not stay up. It says STARTING... then goes to STARTED.... then it ...

Hi,Please help me to understand can we put BE6k in a cloud and used as a Multi Tenanting [Single box can provide services to multiple customer] in a Hosted Environment.Regards,Navinder...                  

Running into a few problems with this product.  We are on 8.62 CUCM as well and the syncing doesnt seem to be working right.   I do a CUCM sync and see a sucessful concusion (Shows a completed  sync)Status:Completed   Started at:2014-02-04 07:09:35Ig...

Hi Team,My Agent whisper is not working on random calls. i have 9.0 ICM and CVP platform. i have found error log on the call server.1205522: 10.117.6.21: Nov 25 2013 06:39:02.472 +0000: %CVP_9_0_SIP-3-SIP_ERROR_SNMP:  CALLGUID = 1AC098B454D311E383D35...