Unified Communications Infrastructure

Long Distance Calls Drop Area Code

I just setup my Voice Lab and for some reason when I try to dial a long distance number it seems like it drops the area code and pushed staight to the 7 digit number. Any idea on why this is?I'm tryingn to call a Time & Temp number (913) 682 8463Her...

Cius - Your device isn’t compatible with this item

Hi All,It appears that there are many apps that cannot be install on the Cius?A search on the Market only shows a very limited number of apps. When clicking on the links on the Android Market website it simply returns a message “Your device isn’t com...

Resolved! Adding VMWare node to existing hardware cluster

Hello,I need to add a node to an existing hardware Type 7816I4 Telepresence Publisher.It was initially installed with release 7.1.5 and was upgraded to 8.5.1 a few months ago (with additional RAM)Next upgrade target is 8.6.2 SU2 in order to support T...

Resolved! Pers. Comm. - what is red circle next to each username?

Cisco Unified Personal Communicator (desktop client)Version 8.5.1.17660-6.1.34All the user names in my User List has an icon ("red circle with slanted line through its center") next to their name.I have no problem calling people or to IM them.I can't...

Resolved! Transfer Revertion (Call Recall) on CUCM 9.1

Hi all,Is it finally included that feature on CUCM 9.1? , so whenever someone transfer a call to someone else (tipically a blind transfer), if that call is not answered then bounce back to who performed the transfer.Can someone help?Regards.

Unity Connection not Recognizing Alternate Names

Greeings,Using Unity Connection 8.6(2), 8.6.2ES69.23900-69 to be exact, it does not appear to be recognizing alternate names. I have added global nicknames as well as adding alternate names to the mailbox and when I try the name, it is less than suc...

Default Partition

I did a mistake.I have removed default partition.Now when registering new phones there is not this template anymore.Does anybody know how to restore default partition and how to associate it to registration of new phones ?Thanks in advance.Rosa

Unity Connection outcall feature

Does UCXN have an outcall feature that can be triggered for either urgent messages only, or all messages? I'm trying to find documentation on this and am coming up empy so far.Thanks

CUE - Play greeting but should not accept voice messages

Hello,Is there a way in CUE to set the phone to have a greeting but not accept voice messages? ThanksPayal

Does CME + CUE support IVR and ACD ?

Hi, a customer with en existing CME+CUE platform (CISCO2851-CCME/K9 s/n fcz130272ap with 2 VIC2-2BRI-NT/TE, 1 PVDM2-48U64, 1 Cisco Unity Express-AIM-CUE) requires us to implement a service of IVR+ACD, in order to activate the IVR tree described in th...

How do I make CUPC Start Minimized at bootup?

My company just had us install Personal Communicator 8.5.6 and set it to automatically start when signed in to windows. This is working fine except it leaves the window open on the desktop. How do I make it automatically minimize to tray (like skyp...

CUCM 7.0.1: SNMP Master Agent Service not responding

Hi Guys,I am trying to enable SNMP Master Agent Service and it does not want to turn on on the CUCM. I have the string information configured but it doesn't seem to work or make a difference in enabling the service.This is an older CM but the focus ...

CUCIlync 8.6 adding a +1 to Lync Contacts

We have a deployment of about 100 CUCIlync users that are having a problem when they select a contact from Lync and attempt to dial the number it adds a +1 to the call. These are internal calls and should be dialed exactly as listed in the AD GAL wi...

ELM 9.1.x Multiple clusters

I have a question regarding multiple clusters registered in ELM. Is there a way to move licenses from one cluster to the other cluster. For exampleCluster-Pub-A has 1000 CUWL LIc. I add Cluster-Pub-B to my network and register to ELM. Is it po...

Workforce Management - Adherence Report

Good afternoon,I have been running the 'Agent Adherence' report (by day) in Workforce Management, and on certain agents the Total In Service Time is longer than the Total Login Time. The field dictionary for Cisco Unified Workforce Optimization defi...

Unified Communications Infrastructure

Forum Posts

Long Distance Calls Drop Area Code

Cius - Your device isn’t compatible with this item

Resolved! Adding VMWare node to existing hardware cluster

Resolved! Pers. Comm. - what is red circle next to each username?

Resolved! Transfer Revertion (Call Recall) on CUCM 9.1

Unity Connection not Recognizing Alternate Names

Default Partition

Unity Connection outcall feature

CUE - Play greeting but should not accept voice messages

Does CME + CUE support IVR and ACD ?

How do I make CUPC Start Minimized at bootup?

CUCM 7.0.1: SNMP Master Agent Service not responding

CUCIlync 8.6 adding a +1 to Lync Contacts

ELM 9.1.x Multiple clusters

Workforce Management - Adherence Report

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