Unified Communications Infrastructure

Cisco Attandant Console Business Edition

hi, i am installing the cisco attendant console business edition with cucm in be6k (version 9.1)but i am encountering some issues on the directory which i think cannot be fixed.My callmanager is synchronizing with the microsoft AD, and the telephone ...

CUEAC server Windows domain

Team, 1) Do we have recommendation on whether a CUEAC server should or should not be added to Windows Domain? 2) If added to the domain, are there any Group Policies that need to be excluded from the server object? Please, advice.... Regards Inderpal...

Pass *57 outside of our phone network

Hi,A user has asked if dialing the *57 (call trace) calling feature works or not. After looking through our system I could'nt find any reference to it. I did some research on the net and found very little on how to configure it. I did find a found...

Unity Express 8.6 - "if you know your party's extension"

Up until now if this was needed I've simply had a "press 9" option and kicked the call over to the built-in dial-by-name script in CUE. Is there a way to have it monitor for "dial it at any time" the way Unity Connection has? I'd like for a user to...

Unified Business Attendant Console queues issue

Hello,Long story in short))We had bunch of problems with CUBAC after power cut, but the end of day we’ve deleted CTI route points, DN Numbers, dissociated and associated devices with Application users, reseted and restarted services and servers. We h...

CUAC 9 Park Ports

Good dayI've installed CUAC at a customer site. They bought CUAC Premium. They have 4 site at different locations where they require two operator consoles each. The CUAC server runs in a VM Environment at the central site. I configured 4 different qu...

Attendant Console Premium failover and Directory

HiI have an Attendant Console Premium sync with CUCM directory. There are two server in redundancy mode. When there is failover, Attendant Console user can not see the directory any longer.Any ideas? Thanks

display name on call treatments for blocked numbers

I have setup various call treatments for people who are not allowed to call long distance, international, toll numbers, etc. I've accomplished this by setting up system call handlers in Unity, recording the greeting, and then setting up a CTI route ...

End User missing voicemail box

I have an end user in my system who I can't seem to find the setting that enables their voicemail box. I've gone through this before and was able to find the setting, but hadn't taken note of it. Basically, I've been through the various screens of se...

Resolved! Unity call handler problem

Hello,If somebody can help me with Unity configuration, I will be appritiated.I`ve got a number 555 with system call handler configured on Unity and all call gets forwarded to VM. When I am calling to 555 from my phone everything works fine. But when...

Resolved! Unified Communications Attendant console: queue does not show in the client

Hello,I have Cisco Unified Attendant Console - Department Edition 9.1.1.10 in conjunction with CUCM 9.1.1.My problem is that when I login with the operator account to the client the queue does not show up as expected.I have configured the queue, sync...

CuciLync 9.2.1 and Outlook 2013

Has anyone gotten the click to call working in Outlook 2013 with the new Cucilync? Everytime we go to open Outlook it crashes with a message that "Microsoft Outlook has Stopped Working" . On restart it states that the click to call add in causes th...

Resolved! Mobile Connect (Mobility)

I've got mobility working. When I call from an external number to my desktop IP phone it forwards to my mobile, but insted of having the callers number or my desktop IP phone number as the calling ID I get my main site number?Is there a way to force ...

Resolved! Restore default personal greeting in CUC 8.5

Hello everyone,We have a client who has CUCM BE 8.5 deployed, which included Cisco Unity Connection for voice messaging. My quesiton is, can we reset an individual end user's personal greeting if they have mistakenly recorded over the default greetin...

Unity Connection requires ID and PIN

Hi EveryoneI wanted to know has anyone ever seen this issue before with Unity Connection. I have a site that the users are using unity connection they are logging into the phones through mobility but everytime they push the messages button on the pho...

Unified Communications Infrastructure

Forum Posts

Cisco Attandant Console Business Edition

CUEAC server Windows domain

Pass *57 outside of our phone network

Unity Express 8.6 - "if you know your party's extension"

Unified Business Attendant Console queues issue

CUAC 9 Park Ports

Attendant Console Premium failover and Directory

display name on call treatments for blocked numbers

End User missing voicemail box

Resolved! Unity call handler problem

Resolved! Unified Communications Attendant console: queue does not show in the client

CuciLync 9.2.1 and Outlook 2013

Resolved! Mobile Connect (Mobility)

Resolved! Restore default personal greeting in CUC 8.5

Unity Connection requires ID and PIN

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