Unified Communications Infrastructure

We are migrating from Unity 4.2 to Connection 8.6.A caller comes into a Connection Handler and are advised that if they know the extension they want to call, they can dial it at any time.  Functionally. everything is working great.  However, in 4.2 w...

Dear Guys;I have two concern about integration between CUCM and CUPFirst one :I am testing on CUCM 9.0 and CUPS 9.0 demo version, after configure all things, I cant found Capabilities Assignment on call manager, and I don't know how to assign user to...

Hi ,I install jabber 9.2.2 build 3271 for windows XP and Seven64the jabber-config.xml is OK for bothbuton XP everything is OKon seven64 ,the directory search and IMAP does not workis there a particular configuration conduct ?thanks ..........

Is there a way to be able to dial a SIP URI of lets say 1234567@10.20.30.40 from a CTS endpoint registered to CUCM? There are a few bridges we need to connect to externally that don't have any SRV records in place.

We have configured the SIP Trunk & SIP profile and successfull make outbound call through SIP Trunk (SKYPE). However, we are not able to perform call transfer or call park when the call is connected.The scenario is: A call to an phone number via SIP ...

I need to implement a solution cue, cme with b-acd ivr. my  phones are not cisco  , I can have the voice messaging options.

hi, i am installing the cisco attendant console business edition with cucm in be6k (version 9.1)but i am encountering some issues on the directory which i think cannot be fixed.My callmanager is synchronizing with the microsoft AD, and the telephone ...

Team, 1) Do we have recommendation on whether a CUEAC server should or should not be added to Windows Domain? 2) If added to the domain, are there any Group Policies that need to be excluded from the server object? Please, advice.... Regards Inderpal...

Hi,A user has asked if dialing the *57 (call trace) calling feature works or not.  After looking through our system I could'nt find any reference to it.  I did some research on the net and found very little on how to configure it.  I did find a found...

Up until now if this was needed I've simply had a "press 9" option and kicked the call over to the built-in dial-by-name script in CUE.  Is there a way to have it monitor for "dial it at any time" the way Unity Connection has?  I'd like for a user to...

Hello,Long story in short))We had bunch of problems with CUBAC after power cut, but the end of day we’ve deleted CTI route points, DN Numbers, dissociated and associated devices with Application users, reseted and restarted services and servers. We h...

Good dayI've installed CUAC at a customer site. They bought CUAC Premium. They have 4 site at different locations where they require two operator consoles each. The CUAC server runs in a VM Environment at the central site. I configured 4 different qu...

HiI have an Attendant Console Premium sync with CUCM directory. There are two server in redundancy mode. When there is failover, Attendant Console user can not see the directory any longer.Any ideas?            Thanks