Unified Communications Infrastructure

Need help investigating phones unregistering from Callmanager.  The switchport and networking looks ok.  It's seems sporadic.CUCM Version 7.1.5Phones Type 7975G (as far as I'm aware)App Load ID  jar75sccp.9-2-1TH1-13.sbn Boot Load ID  tnp75.8-3-4-16B...

Hi AllDoes anyone know where a can get the Cisco RTMT that will run on Windows 8?The tool I downloaded from my CUCM (8.6.2) does not work on Windows 8.RegardsHaydn

Ok so I have a question.For several years the push to globalized/normalized dial-plans has been pushed and recommended.  This includes the population of directory numbers on the extension itself within CUCM.   However, in the infamous wisdom of those...

I switched over versions from 8.6 to 9.1 for my CUPS server and did not follow this very important Notes. Now the services in the pub are not started, getting database connection error, cannot switch back to 8.6. How can i bring back the cluster?Impo...

Hi AllI'm in a middle of production install of CUCM , CUWL and IM and Presence on Cisco UCS Servers C220 and C240.Until last friday I borught the CUCM cluster along with CUWL server online and lastly just completed the install of IM and Presence PUB ...

Hey all,This may seem like stupid questions, but I've searched and searched but couldn't find what I was looking for.1. In IM&P 9.1.1, there is nolonger the option in CUCM -> Licensing to grant the user the IM&P ability, I can't find it anywhere.  A ...

Is there a way to export my phone, DN, and user details from CME into a CSV or something that I can use to import into Call Manager 8.6.2 or am I going to have to do it all manually?

RMCM > Contact Services Queues Automatic Work is EnabledWrapup Time is Enabled for 45sRMCM > ResourcesAutomatic Available  is EnabledShouldn’t the Agent go to Ready state after the 45 second Work Wrap?  They are not. Instead they are Not Ready and ha...

I am doing a parallel migration and have both clusters for CM, UNity, UCCX and CER up and running. I have already moved some users and phones over to the new cluster. I now am at the point of working with VPN phone users. Can I build a second group o...

Extension mobility.  On our existing Avaya systems  users login to any phone using a combination of their extension (in our case 7  digits) plus a PIN number which is set to the last 4 digits of the user  extension.  We wanted to implement it the sam...

In an attempt to find out if Viewmail 8.5.6 would be useful to my company, I had installed it on my system (Windows 7 64-bit; Outlook 2010). Unfortunately, after installation, the Media Master ActiveX controller that is used to record greetings in Un...