Unified Communications Infrastructure

We currently have both CUCM and Unity Connection systems running on the 8.5 version. We are starting to plan to move both systems to 9.1, we found the Cisco License Count Utility (UCT) tool that helps you plan for migrating your CUCM licensing from t...

I heard that Unified Communication Manager/Unity Connection 9.0 is End of Software Maintenance. Is it true?  There isn't any option to download the upgrade software for UC/UCM 9.0(1) from Cisco.com.Please confirm.

Hi,Do BE3K support voice recording features by any 3rd party vendor???Thanks in advance.Regards,

I am repurposing a Unity box and want to delete the 1500+ users that are on it.  Is there a way to bulk delete them all?  I have been trying to delete them from the "Users" page, but it keeps hanging up.

Quick question :I have an SFTP server, which I managed to configure on CUCM PUB fot the back-up purpose.While doing the back-up, it manage to back-up PUB but back-up to SUB is failing, I could see that the sftp server IP address is pingable through P...

As the topid said,  I have a problem with the HA.here is the error that I have :In the cluster topologyFrom the PUBLISHER I SEE :SubCluster High Availability Warning: This SubCluster is not functioning normally, it is possibly in a transition or fail...

Hi,One of our CUCM customers would like to have soft phone capability. The customer doesnt have CUP. So I was planning to propose the good old CIPC. Just to make sure Cisco has not discontinuted it, I looked at the release notes and found out there i...

HiIam trying to intall CUCM 8.6 on Vmware 9i get installation fail, I have attached screenshot for your referencewhat iam doing wrong ? is this possible to intall Windows 2008 R2 and Vmware 9 workstation ?any advice will be helpfull to solve my issue...

Just upgraded to 9.1 CUCM and Presence. I understand that now I enable the users for presence in the User Management Page.Once I do this presence sees the user as unassigned. I have two sub clusters and depending on the location depends on where the ...

We're running a UCS C210 M2 server with raid platform. We also have an off-site redundent server. They are configured with ESXi VMWare supporting our 8.6 Call Manager and Unity Connection. I understand fully the guidelines based on the disaster recov...

Hello... I've got cucm8.6 setup and working fine but am now cutting over some POTS lines that users have not been dialing 9 for outbound calls and need to keep it that way. How can I get the analog lines to not have to dial 9 to get an outside line?T...

Hi,I am having two MCS servers having call manager version 8.5 installed in a single cluster. Now I have bought one new MCS server with the same version call manager and I want to add this node in the same cluster but I am having only two node licens...

Hi ,We planned to do the XMPP federation between CUPS & Gtalk ( gmail.com). We have configured the required XMPP SRV Records & published in the public domain.What is the dialback secret we have to configure for the federation with gmail.Thanks in Adv...

Hello All,     I need to update all the users in my unity connection 9.x install to have the UM service.  I did an export of users already using the bulk tool.  What must I do to import them in and give them the UM service?  I used ldap and didn't ha...