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Hello,I setup call reporting for CUE 8.6.4 but am only getting about half the number of calls in the Called Number Summary Activity report. Anyone has any idea what could be the problem or how to even start troubleshooting?Thanks for your help. Vince...

Hi,I have QM 8.5(2) integrated with CCX and CUCM 8.5(2)Recently, CUCM/CCX IP addresses have been changed and CCX was upgraded to SU4From QM administrator and using the old credentials, I change all IP addresses to match the new CUCM/CCX IP addresses ...

Hi,I logged into the voicemail system and see an error message saying:The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred).I'm not sure why this has happened, when checking the cluster statusServe...

Scenario: Unity 7.0(2) ES44 (MCS server) with the latest patches (according to the document http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.html) is currently operating in an Exchange 2003 (Unified Messagin...

Hi All,I need to export mailboxes / greetings / messages and settings using COBRAS from a Unity Connection 8.0 server with the US locale to a Unity Connection 9.1 cluster with the AU locale installed and set as default.  I'd like the greetings to com...

                   i check document on CCO,                       if i dial mobile voice access DN through h.323 gateway, and input pin , press 1 ,and dial pstn phone number, the call come back to same  h.323 gateway.     what different between H.323...

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Hello Community Visitors,In order to improve the usability of the Cisco Collaboration Community we will be introducing new topic areas and categories within those topic areas for more granularity and filtering on different solution areas.  Some posts...

We’re pleased to announce that Cisco has received recognition as a Leader in Gartner’s newly-released 2012 Magic Quadrant for Unified Communications (UC).  In this report, Gartner analyzed the current enterprise UC market, and named Cisco as a market...