Unified Communications Infrastructure

We have agents using the Agent Desktop 8.5 that after they log in and attempt to maximize or minimize the screen the window minimizes to the bottom system try then you can't maximize no matter what you do. We are seeing this behavior on pc's with Win...

Hi,I have a few iphones running Mobile 8.0 and Mobile 8.1.  Everything works fine except for the Directory.Im looking to get the the directory working on the Mobile 8.x phones; the Coorporate Directory (the same as in the IP Phones) is this possible ...

Hi,I have rolled out a few Cisco Mobile 8.0 & 8.1,It works fine except the directory.From the admin guide (http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8.x_Admin_Guide.html#wp868788),the only availabl...

I'm currently building a setup with 2xCUCM, 2xUnity Connection, 1xCCX, and 1xCUEAC servers. The customer has their HQ Corporate location, with 18 remote stores. On their old PBX, all after-hours calls to the remote stores would forward to a single ma...

Hi everybody,Does it exist an validated list of antivirus application which can be installed on CUEAC 8.6 application ?On Cisco Installing and Configuration CUEAC 8.6 document, url link is dead (404 Page not found).My customer use McAfee Viruscan Ent...

I have just upgraded to CUPS 8.6.4, which resolves the Subject Alternative Name" Certificate issue, and am trying to get Calendar Integration working with Presence. When I look at the Presence Engine logs, It is sending the email address as the log o...

Hi,I am just wondering how I can achieve call park redundancy if i am restricted to using call park numbers 2001 to 2003.It does not allow me to assign the numbers to  a Unified CM group of a sub-pub.  I can only choose either the sub or pub but not ...

hi all,whats is different betwen  the two  BandelBE6K-ST-BDL-K9  VS  CBE6K-K9Best Regards

Hello Guys,Need help on displaying the callers name on ip phone with cme while using external directoryThank you,Khaja

Good Afternoon All,I'm after some advice and was hoping somone could help.We are currently using Unity (Version 8.0.3.20000-18), and currenlty have 300 L-UNITYCN8-PAK licences.We have ordered further licences and our Vender has sent us UNITYCN8-HA-PA...

Hi, One of our customer is currently having CUCM 7.1 with 1000 DLUs. They would like to upgrade the CUCM to 9.x  and they would like to migrate to CUWL. What is the correct way of deciding the user count in CUWL if the customer is currently using DLU...