Unified Communications Infrastructure

Hello Cisco,The Cisco SCC Tool provides info if a certain Device has a Service Contract.Is there a Cisco Tool to know if a certain customer has ESW or UCSS for their UC Applications?Thanks,Marvin GardiolaPresale and Smartnet CoordinatorComscentre Pty...

Hello EveryBody,I have 9*9971 with 1 KEM for each phone with external Power CUBE 4. Two from them behaves differently than others.From time to time, those two phones reboots suddenely and reboots also when I unpluggs the Power CUBE-4. My question is ...

We are currently using Microsoft Unified Messaging with CUCM 8.5 through a SIP trunk. This is working flawlessly and has been for the year now that it has been in place. Kudos to Microsoft and Cisco for good collaboration.Presently we are looking to ...

                   Does anyone know where I can find the information for getting cupc and jabber clients to connect to my CUCM from outside my firewall without having to VPN in? I am on CUCM 8.6 and have the latest versions of cupc and jabber.

We need more device licenses when I do my license report. If a phone has not been deleated from the system but is not being used is the device license units being counted in callmanager. Is there a part number for this. Hope i am posting in the right...

                   VCSE was RMA'd and received a VCSC as replacement..  How do you convert.. 

If your organization has more users than a single Cisco Unity Connection server or cluster pair can support, or the voicemail concurrency (ports) are higher than a single 20K OVA can provice (500 ports in an ACT/ACT cluster), then you can join more C...

Hi Everyone, We have recently noticed that, at least for one of our branch site, call forward (CFWA, CFNA, CFB) or direct call to Unity are *sometimes* not answered by Unity Connection. The call keeps ringing (on the phone, the pilot point number is ...

Hello,There's a client having the following issues: 1) On an incoming call, this will ring (or be detected) on the IP Phone or on the Lync but not symultaneously as it should be. It happens either if a call is made from an IP Phone or from the Lync. ...