Unified Communications Infrastructure

hithere are some operator in my call center that they have to tell their ID to every single coustomeris there any feature in cucm to announcement extension number or username to caller?thnx

Hi everybody,I am going to install a CWMS (new on-prem solution) and customer has a CUCM 8.0. This version is not supported. Will the performance of the CWMS be degraded in any aspect due to the lack of CUCM? or will it just  loose the capacity of jo...

I am looking for an Enterprise IM solution with PCI compliance. We are a Mitel shop, and that will not be changing. I have looked at CUPS, but not an option since we are remaining with Mitel.What can i put forward to my directors as a Cisco Enterpris...

Hi all,I have upgraded a CUCM from 6.1.4 to 8.6.2a successfully, but upon attempting to backup the database after the upgrade, the "Schedule" and "Manual Backup" pages will hang and then show a not responding message. Restarting the DRF Local and DRF...

Hello Experts,I need some help on CSA installation/upgrade.I have a Windows Server 2003 Standard Edition SP2 with CSA v5.2.0.282 installed.I want to upgrade/install CSA.Am I right on that I can install the latest version of CSA (6.0.2.151) on this wi...

I create a MP meeting through Outlook and set the Location as LAS VEGAS, when my recipient gets the invite the location shows as Where: MeetingPlace: 123-123-4600 ID: 4049anybody know where this can be edited?:JoeL

Hi ,Port status monitor is not working. unityconnection version 7.1.5.We enabled the port status monitor & given the PC IPaddress. Enable Remote Port Status Monitor Output IP Addresses Allowed To Connect For Port Status Monitor Output (comma-separat...

I recently had to bring down our Unity box and since doing so all services came back up properly; however, the timestamp is over 1 hour off.  I know with the recent time change if it had anything to do with that it would be exactly 1 hour, but that's...

Hi,Are Jabber and CUVA friends? I cant get two way video between my Ipad and my CIPC with CUVA. The call is established but the remote end video is blank on CUVA. I'd like to run full Jabber on laptop but I dont have CUPS .Rich

      Hello,the querry is whether i can broadcast text messages on the phone without user login in the IPPM on the phone..

Good evening, I recently have encountered the above issue. Nothing has changed in our system of about 300 users. One day I received an email from our corporate operators requesting I add the new hires (approx 5) to their (our) corp directory however ...