BLF unavailable icon hiding behind BLF status in IP Communicator

[Steve Ballantyne]

I am running the latest Cisco IP Communicator (version 8.6.1) and I have this strange problem with the BLF indicators.  I am getting a valid BLF status, as indicated by the line in use in my screenshot.  But I am always seeing the BLF unavailable icon (the ugly grid) behind the status icon.  I do not believe this to be normal.  Does anyone else get this?  Would anyone have an idea of how I can make that go away?

I should also note that I am running this in Wondows 7 64-bit.  And to make the application run, I have to adjust the shortcut to launch in compatability for Windows XP SP3, and also Run as administrator.  I am sure that this could be causing the problem.  Just curious to see if anyone else has seen this.

[Jonathan Schulenberg · Accepted solution]

That's supposed to be the dial-pad which signifies that you can press it for speed-dial purposes. The BLF status is always overlaid on top of that. If memory serves the only exception to that was on the grayscale phones. Either way this behavior is hard-coded into the phone firmware. You can't change it.

[Steve Ballantyne]

Yuuuuck!  That's nasty behavior.  It won't be the first time I knock Cisco on style points.  But thank you for confirming that so that I didn't dedicate any more time to "fixing it".