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Call Handler - Call Transfer back to Call Manager extension

lee123456789
Level 1
Level 1

Help!!! Trying to get a Unity call handler to "call Transfer" to an extension number but unity cannot make the call and says "the extension you requested is not available right now" & then tries to leave a message but this also fails. This is all the call handler is setup to do. Before the original call accesses this call handler it is passed to it using a previous call handler where a call input key is pressed. We are not using unified messaging only Unity Voicemail. We are using Unity Version 4.0(2.0).

Any help will be well appreciated.

3 Replies 3

Markus Schneider
Cisco Employee
Cisco Employee

Some questions:

- Do you get anything in the application event viewer log when this happens?

- Is this integrated to Cisco CallManager, or what switch type(s) are you using? (if it's Cisco CallManager, have you checked the Calling search space of the voicemail ports to make sure it can actually reach the number you're trying to transfer to?)

- Is this a blind transfer or supervised?

1) Application log gives the following errors and warnings:

02/09/2005 11:18:09 AM AvCs_MC Warning

None 101 N/A

The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local

computer may not have the necessary registry information or message DLL files to display

messages from a remote computer. The following information is part of the event:

(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage32) - sizeof(UINT64))) ||

(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage33) - sizeof(UINT64))),

e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 616.

02/09/2005 11:18:09 AM AvCs_MC Warning

None 101 N/A

The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local

computer may not have the necessary registry information or message DLL files to display

messages from a remote computer. The following information is part of the event:

(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage30) - sizeof(UINT64))) ||

(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage32) - sizeof(UINT64))),

e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 781.

02/09/2005 11:18:05 AM AvCs_MC Warning None

101 N/A

The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local

computer may not have the necessary registry information or message DLL files to display

messages from a remote computer. The following information is part of the event:

(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage32) - sizeof(UINT64))) ||

(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage33) - sizeof(UINT64))),

e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 616.

02/09/2005 11:18:05 AM AvCs_MC Warning None

101 N/A

The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local

computer may not have the necessary registry information or message DLL files to display

messages from a remote computer. The following information is part of the event:

(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage30) - sizeof(UINT64))) ||

(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage32) - sizeof(UINT64))),

e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 781.

02/09/2005 11:18:02 AM CiscoUnity_ConvMsg

Information (9) 10001 N/A

Running conversation PHGreeting on Port 10

For more information, click: http://www.CiscoUnitySupport.com/find.php

02/09/2005 11:18:02 AM CiscoUnity_PHGreeting

Error Error 107 N/A

RecordMessage returned [0x80004005] on line 3269 of file

e:\views\Unity4.0.1.55\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp

02/09/2005 11:18:02 AM CiscoUnity_ConvMsg

Information (9) 10001 N/A

Running conversation PHGreeting on Port 10

For more information, click: http://www.CiscoUnitySupport.com/find.php

02/09/2005 11:18:02 AM CiscoUnity_PHGreeting

Error Error 153 N/A

The Unity mailbox for the recipient with alias - Installer for outside caller messages is not

availble. Possible reasons could be that the mailbox was deleted, or is this is a Exchange 2K

implementation, the RUS service is not running late or is not scheduled right.Technical details - The smtpaddress field in the gloabal subscriber view for the subscriber is either blank or NULL. 0x80004005

2) Our Unity server is integrated with CAll Manager. I have checked the voiceports and they can search the partition that the extension are in.

3) Within the call handler i am using the setting "Release to Switch" in the call transfer

section. I have also tried using Supervies Transfer but this does not work either.

To add, the directory numbers i am trying to call transfer too dont all have voicemail accounts. According to the help guide for the setting "Yes, ring a subscriber at this extension" the number can be any extension number or any number.

We have a customer that is recieving the same error in the event viewer...were you ever able to resolve the error message?

Joe