Call Handler option routes to UCCX

[thomuff]

I am having same issue.

I am trying to configure a Call Handler option to route calls to external ext.

Call come into main Call HandlerA.   Caller chooses option 3 which is attempt to transfer to call handlerB.

I have tried configuring transfer rule for Call Handler B to ring ext but call is not seen as a transferred call.

I have also had call handler B go to Call Handler C and configured the handler C transfer rule to go to ext.

It works when the calls are going directly to the call handler A and then after greeting Transfer to Call Handler B where transfer rule is ringing to extension.

Im thinking I have to convert Call Handler A to a Subscriber where I can choose Alt contact number for option 3.

[Ginger Dillon]

Hi -

You did not mention Unity or Unity Connection - Unity Connection version 8.0+ has call handler caller input selection to transfer to alternate contact number.  If you are using Unity, have you tried enabling the Alternate Transfer rule on your transfer handler (Call handler B)?  The overrides the standard transfer rule.

Ginger