Call logs in Unity 7.02

[William Hoover]

How can I access the call logs? I need to be able to see incoming and outgoing call logs for particular extensions. I researched it a bit and found info about a plugin called CAR but I think it was for ealier versions as I do not see it as a plugin for 7.02

Thanks!

Bill

[Jaime Valencia]

CAR is for CUCM, not Unity.

In Unity you would need to look at traces.

HTH

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[William Hoover]

Java, will Unity show me the call logs or will I have to do it in the CUCM or does the information exist in both? I tried using RTM for the traces but I am not sure what logs to open.

[Jaime Valencia]

Unity would only show you calls to Unity, I'm assuming you want CDR for any calls. If so, that's CUCM you need to look at.

Enable the CAR services and you'll get basic reporting.

HTH

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[William Hoover]

Its looks like the CAR service is already running. When I try a search they do not produce any data. Can you give me a simple search that should produce some call logs?