Call Manager 4.0

[skavarian]

Hi,

I was wondering if anyone could tell me how to setup the call manager such that if a call comes in to a certain extension and it is either busy or not answered after 3 rings, it will be routed back to the operatior.

Many thanks,

Shant

[ronpatel]

Hi Shant,

You will have option CFNA under line configuration of Phone. And the parameter related to it in service parameter

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080111c18.shtml

Regards

Ronak patel

[skavarian]

Thanks Ronak for your assistance.  Our phone system is setup where if someone dials my extension, it will ring 4 times and goes to voice mail. My boss today decided that if the employee at that extension can not answer the phone after 3 rings, the call should go to the operator.  I will try to change the settings according to the link above on my extension and see what will happen when a call comes in.

Thanks again,

Shant