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call manager_UCSS

adebola.kuku
Level 1
Level 1

hi everybody,                 

We are currently having issue with the Cisco Call Manager Business Edition, for our client.

We can not access the GUI remotely, and we do not have the console password to log in locally.

We need to rebuild the server, but we could not locate the original CD/DVD of the current bootable file (version 6.0.1.3000-7) of the device. 

The Cisco  download site is prompting us that we need Cisco UCSS license together with the contract number to be able to dowmload the software.

Please how do we sort this out since we currently have smartnet on this
device? 

please advice and guide me.

br

kuku

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

If you cannot locate the install media your only options are to contact whoever installed the system to see if they can get it for you or you could contact Cisco to see if they can post it somewhere for you, which is going to be very unlikely.

You could also see if that version is posted on CCO as a non-bootable and convert it to bootable (not officially supported).

Also, hopefully you have a backup file of the system so that you can restore not only the configuration but also  licensing.

HTH,

Chris

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