Dear Community members,
I need your urgent assistance.
My company purchased from Cisco Gold Partner the licenses for upgrade from our existing CUCM 7.1.5 to the latest version .
My plan was to make an upgrade in my lab first then start in production Environment,
But I can not do anything !!! Always get's the Error message !!!
Below the steps what I did:
1. Install in my MCS CUCM 7.0.2 version
2. Upgrade it to 7.1.5 version
3. Take a backup from my production CUCM 7.1.5
4. Restore that backup in my LAB to 7.1.5
5. Tried to upgrade it to 9.0 but get this error : Upgrades are prohibited during License Grace Period
6. I've read in community that it's a bug and I have 2 options :
6.1 Delete the license files
6.2 Install the .cop file : ciscocm.refresh_upgrade_v1.5.cop.sgn
7. First I've tried to delete all license files by this command through CLI : file delete license */
I've deleted all licenses
8. Tried to upload that mentioned .cop file through DVD/CD but get the same error :
Upgrades are prohibited during License Grace Period
Please help me to fix this issue, what can I do else ?? how can I fix this problem with upgrade ???
P.S. Would like to mention again that it's in closed environment .
