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Call Manger CPU problem

ali16122012
Level 1
Level 1

Hi,

i have a problem with my company call manager, we start to notice delay in call processing, we found that call manager CPU are 100% utilized, and i can not figure out why this is happening, we are in the middle of renew the support for the call manager, and the issue reoccurred twice till now and every time it is only solved through restart call manager, fortunately we have two call manager one act as Publisher and the second is subscriber, issue always are with publisher

admin:show process using-most memory 
MEM(K) PID  ARGS
111320 14961 /usr/local/cm/bin/cmoninit
138112 16168 /usr/local/platform/bin/CiscoLicenseMgr /usr/local/cm/conf/LicensingCfg.xml
181100 14956 /usr/local/cm/bin/cmoninit
200700 16025 /usr/local/cm/bin/ccm
443932 15543 /home/tomcat/tomcat /home/tomcat/tomcatJlauncherConfig.xml -


admin:show process using-most cpu 
PCPU PID CPU NICE STATE CPUTIME  ARGS
 0.5 14956   -   0 S 01:06:56 /usr/local/cm/bin/cmoninit
 0.6 30181   -  10 S 00:00:01 java -DConsoleRows=67 -DConsoleColumns=157 -
 0.7 15898   -   0 S 01:35:22 /usr/local/cm/bin/RisDC
 4.8 15543   -   0 S 10:08:54 /home/tomcat/tomcat /home/tomcat/tomcatJlauncherConfig.xml -
 7.5 16025   -   0 S 15:57:05 /usr/local/cm/bin/ccm

admin:show status

Host Name    : CUCM-PUB
Date         : Tue Oct 27, 2015 09:24:44
Time Zone    : South Africa Standard Time (Africa/Johannesburg)
Locale       : en_US.UTF-8
Product Ver  : 7.1.5.30000-1
Platform Ver : 2.0.0.1-1
License MAC  : E41F12F18D4E

Uptime:
 09:24:46 up 8 days, 18:19,  1 user,  load average: 13.97, 12.95, 12.41

CPU Idle:   00.00%  System:   13.37%    User:   70.79%
  IOWAIT:   15.35%     IRQ:   00.50%    Soft:   00.00%   Intr/sec: 6881.19

Memory Total:        4149768K
        Free:          21700K
        Used:        4128068K
      Cached:        1121664K
      Shared:              0K
     Buffers:           9816K

                        Total            Free            Used
Disk/active         43264144K       31182992K       11641616K (28%)
Disk/inactive       43264176K       40984100K          82384K (1%)
Disk/logging       150538756K      120038884K       22852936K (16%)

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