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Calls not going to voicemail

computer
Level 1
Level 1

I am running CUCM 12 and Unity 12. I have an issue where a call is not making it to voicemail. The call gets disconnected.

 

Call flow is as follows: Auto Attendant--->option 1--->hunt pilot-->no answer-->DN on receptionist phone--->no answer--->different DN on receptionist phone-->no answer-->voicemail. 

 

I set up a translation pattern to dial the 2nd DN and the call goes to voicemail. What's also strange is if I go into Audiotext Manager and play the standard greeting on the 2nd DN it's a different recording. Any suggestion please? 

15 Replies 15

what's your exact issue, call gets disconnected or not going to correct voicemail ?

 

Call flow is as follows: Auto Attendant--->option 1--->hunt pilot-->no answer-->DN on receptionist phone--->no answer--->different DN on receptionist phone-->no answer-->voicemail. 

 

For the above scenario, for calls to go to second DN's voicemail you can use below solution.

 

Use Last (Rather than First) Redirecting Number for Routing Incoming Call:- Enabled

 

To learn more regarding the option enabled go through below link.

 

https://www.uccollabing.com/unity-connection-last-redirecting-number-voicemail/

 

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