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Calls not going to voicemail

computer
Level 1
Level 1

I am running CUCM 12 and Unity 12. I have an issue where a call is not making it to voicemail. The call gets disconnected.

 

Call flow is as follows: Auto Attendant--->option 1--->hunt pilot-->no answer-->DN on receptionist phone--->no answer--->different DN on receptionist phone-->no answer-->voicemail. 

 

I set up a translation pattern to dial the 2nd DN and the call goes to voicemail. What's also strange is if I go into Audiotext Manager and play the standard greeting on the 2nd DN it's a different recording. Any suggestion please? 

15 Replies 15

asasaae73574
Level 1
Level 1

With Cisco SD-WAN this characteristic is referred to as Cloud onRamp. It allows you to without difficulty configure get admission to to SaaS applications to get best reviews, either direct from the Internet or via gateway locations.