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Can Finesse 11.5 workflows and .exe files

Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.

I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to greet the caller based on which trigger they come into UCCX on. I'm guess that this can be done with a HTML screenpop without the need for the .vbs script?

The question I dont seem to find a simple answer to is this one:-

I also have another workflow that when a call (Data Field condition=Call Type) comes into a certain queue will when "Answered", run a .exe stored on a network share. Is this going to be possible if I do upgrade to UCCX 11.5.1?

Thanks in advance.

Mark

1 Accepted Solution

Accepted Solutions

Jonas Fraga
Spotlight
Spotlight

Hi Mark,

Here you can get a Finesse sample gadgets and one of them is Thick Client Sample Gadget that runs Windows scripts in workflow:

https://developer.cisco.com/site/finesse/docs/downloads/sample-gadgets/

As well you can setup a web service and receive from UCCX a customvariable with value that pops-up the greet to agent based on that variable value.

I hope can help you.

View solution in original post

1 Reply 1

Jonas Fraga
Spotlight
Spotlight

Hi Mark,

Here you can get a Finesse sample gadgets and one of them is Thick Client Sample Gadget that runs Windows scripts in workflow:

https://developer.cisco.com/site/finesse/docs/downloads/sample-gadgets/

As well you can setup a web service and receive from UCCX a customvariable with value that pops-up the greet to agent based on that variable value.

I hope can help you.