Can't integrate CUE with CUCME - Login to CUCME as an administrator failed. Check your CUCME configuration

[Sean McQuade]

Hi all, was hoping someone could help.

I have a 2911 running CUCME 8.8 and an ISM module running CUE 8.6.1.

I can browse to 10.10.10.2 and access the CUE Admin webpage, however, when trying to run the initialization wizard and enter the details, I get the error message - "Login to CUCME as an administrator failed. Check your CUCME configuration".

I have configured the 2911 as follows (I've snipped out some of the config):

interface ISM0/0
 ip unnumbered GigabitEthernet0/1
 service-module ip address 10.10.10.2 255.255.255.0
 !Application: CUE Running on ISM
 service-module ip default-gateway 10.10.10.1
!
interface GigabitEthernet0/1
 ip address 10.10.10.1 255.255.255.0
 ip pim dense-mode
 duplex auto
 speed auto
!
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
!
ip route 10.10.10.2 255.255.255.255 ISM0/0
!
!
!
no dial-peer outbound status-check pots
sip-ua 
 mwi-server ipv4:10.10.10.2 expires 3600 port 5060 transport udp 
!
!
telephony-service
 no auto-reg-ephone
 max-ephones 40
 max-dn 40
 ip source-address 10.10.10.1 port 2000
 max-redirect 5
 timeouts interdigit 5
 system message xxx
 cnf-file location flash:
 load 7916-12 B016-1-0-4.SBN
 load 7916-24 B016-1-0-4.SBN
 load 7912 CP7912080004SCCP080108A.sbin
 load 7945 SCCP45.9-2-1S.loads
 load 7965 SCCP45.9-2-1S.loads
 load 6945 SCCP6945.9-2-2-4.loads
 date-format dd-mm-yy
 voicemail 2999
 max-conferences 8 gain -6
 moh "flash:/music-on-hold.au"
 multicast moh 239.1.1.10 port 16384
 web admin system name sean password xxx
 dn-webedit 
 time-webedit 
 transfer-system full-consult
 secondary-dialtone 9
 create cnf-files version-stamp 7960 Jan 12 2012 14:56:29
!

Can't see anywhere I've gone wrong. I have removed and re-added the web admin command with different credentials and nothing I try will make it log in.

Any help would be appreciated!

Sean

[michael-luo]

Were you able to browse to 10.10.10.1?

Michael

[Sean McQuade]

Hi Michael,

Yes I can browse to 10.10.10.1.

[michael-luo]

Can you log into 10.10.10.1 with user ID 'sean'?

Michael

[dennis916 · Accepted solution]

Hi, got the same problem before when integrating CME 8.8 to CUE 8.6... very weird though just make sure the file below are included in your flash,

66        4118 Mar 2 2012 11:25:50 +08:00 admin_user.html

80       10230 Mar 2 2012 11:30:12 +08:00 xml-test.html

81        3412 Mar 2 2012 11:30:02 +08:00 xml.template

82         870 Mar 2 2012 11:29:12 +08:00 uparrow.gif

83        2496 Mar 2 2012 11:29:04 +08:00 telephony_service.html

84         174 Mar 2 2012 11:28:52 +08:00 Tab.gif

85         843 Mar 2 2012 11:28:40 +08:00 sxiconad.gif

86        1347 Mar 2 2012 11:28:32 +08:00 Plus.gif

87       78428 Mar 2 2012 11:28:22 +08:00 normal_user.js

88        3978 Mar 2 2012 11:28:12 +08:00 normal_user.html

89        1019 Mar 2 2012 11:27:08 +08:00 CME_GUI_README.txt

90         953 Mar 2 2012 11:27:22 +08:00 Delete.gif

91       16344 Mar 2 2012 11:27:32 +08:00 dom.js

92         864 Mar 2 2012 11:27:42 +08:00 downarrow.gif

93        6315 Mar 2 2012 11:27:52 +08:00 ephone_admin.html

94        4558 Mar 2 2012 11:28:00 +08:00 logohome.gif

95        1029 Mar 2 2012 11:26:56 +08:00 CiscoLogo.gif

96      677820 Mar 2 2012 11:26:44 +08:00 admin_user.js

66        4118 Mar 2 2012 11:25:50 +08:00 admin_user.html

80       10230 Mar 2 2012 11:30:12 +08:00 xml-test.html

81        3412 Mar 2 2012 11:30:02 +08:00 xml.template

82         870 Mar 2 2012 11:29:12 +08:00 uparrow.gif

83        2496 Mar 2 2012 11:29:04 +08:00 telephony_service.html

84         174 Mar 2 2012 11:28:52 +08:00 Tab.gif

85         843 Mar 2 2012 11:28:40 +08:00 sxiconad.gif

86        1347 Mar 2 2012 11:28:32 +08:00 Plus.gif

87       78428 Mar 2 2012 11:28:22 +08:00 normal_user.js

88        3978 Mar 2 2012 11:28:12 +08:00 normal_user.html

89        1019 Mar 2 2012 11:27:08 +08:00 CME_GUI_README.txt

90         953 Mar 2 2012 11:27:22 +08:00 Delete.gif

91       16344 Mar 2 2012 11:27:32 +08:00 dom.js

92         864 Mar 2 2012 11:27:42 +08:00 downarrow.gif

93        6315 Mar 2 2012 11:27:52 +08:00 ephone_admin.html

94        4558 Mar 2 2012 11:28:00 +08:00 logohome.gif

95        1029 Mar 2 2012 11:26:56 +08:00 CiscoLogo.gif

96      677820 Mar 2 2012 11:26:44 +08:00 admin_user.js

If you don't have a copy kindly download it and extract it to your router. (cme-152-1Tv1) I just select the GUI files to enable it and successfully integrate CUE to CME.

Hope this helps.. (Kindly rate)

[Sean McQuade]

Forgot to update this topic.

I managed to get it working eventually by re-uploading all the GUI files. I guess some of them were missing and the CUE didn't want to play, so your answer was correct

Thanks to all

Sean

[robert]

I managed to get it working by simply copying the follwoing commands to CME:

!

ip http server

ip http authentication local

ip http secure-server

ip http path flash:/gui

!

[Christian Isla]

*********

The user below (robert@perivue.com ) was the to cure my problem which plagued my last 5 installs.  specifically:

changing

ip http path gui:

to

 ip http path flash:/gui

 PS I'm running cme 9.1 and on 10 as well.  Seems like the default has been changed at some point.

[paulfrederick]

Hi Dennis, I seem to be having the same issue as Seanmcquade had many years ago. I have the GUI files in flash but although i use the IP HTTP PATH FLASH:/GUI cmd it makes no difference. I am wondering a couple of things

1. Although I have factory reset AIM-CUE module (it was purchased second hand from ebay) would I have to also re-install the software and licenses too in order to totally reset the unit?

2. I am running CME 8.5 and CUE 7.0.5, on the Cisco matrix it says they're incompatible, could that be the issue? and if so if I create the users in the CUE CLI (the same users that are in CME, effectively just bypassing the syncing) would I be able to progress with my studies OR is it imperative that syncing takes place?

I appreciate that these questions may be silly or obvious but I am so stuck/frustrated that I'm considering quitting altogether and ordinarily thats not my style.

Please help

[Sean McQuade]

Paul, please try adding the command file privilege 0 to your config and trying again.