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Cannot connect ip phone 8845 on CUCM BE6000

Rowlands Price
Level 1
Level 1

Dear Support, I recently installed BE6000 on virtual machine, I have the CUCM interface working fine.

My issue is that i cannot connect ip phone 8845 on CUCM

Can anybody help me what is the issue?

Regards

9 Replies 9

Jitender Bhandari
Cisco Employee
Cisco Employee

Hi,

Can you explain the issue in detail.

What error you are seeing what all have you checked etc.

JB

Hello JB, I don't have the error message, the phone still running on "Registering".

I don't know if i have the right license for the CUCM

below is the license i purchased from Cisco

955277813

R-CBE6K-K9

Cisco Business Edition 6000-Electronic SW Delivery-Top Level

1

955277874

BE6K-PAK

Cisco Business Edition 6000 - PAK - Single Fulfillment

1

955277882

LIC-CNDTR-PMP-K9

Conductor License for Base Encrypted Software Image

4

955277883

LIC-VTS-PMP-PAK

PAK for e-Delivery Virtual TS Lic

1

955277885

LIC-VMCNDTR-PMP-PK

PAK for virtual Conductor

1

955277893

LIC-TMS-PMP-PAK

TMS PAK for Configuration Use

1

955277909

CCX-11-NEW-STD-UWL

CCX 11.x NEW STANDARD for UWL

1

955277878

LIC-SW-EXP-K9

License Key Software Encrypted

2

955277881

LIC-EXP-E-PAK

Expressway Series, Expressway-E PAK

1

955277889

R-WBXMTSVR-UWL-K9

Webex Meetings Server 2.x Software Kit

1

955277870

JAB-ADR-RTU

Jabber for Android Right to Use

1

955277871

JAB-IPH-RTU

Jabber for iPhone Right to Use

1

955277890

JABBER-TABLET-RTU

Jabber for Tablet Right to Use

1

955277891

JABBER-DSK-K9-RTU

Jabber for Desktop Right to Use

1

955277869

LIC-TMS-APL-S80100

TMS Serial Number included with Base Software

1

955277865

JAB-IPH-CLNT-UWL

Jabber for iPhone CUWL Only

20

955277866

JAB-ADR-CLNT-UWL

Jabber for Android CUWL Only

15

955277872

LIC-EXP-GW

Enable GW Feature (H323-SIP)

2

955277873

LIC-EXP-E

Enable Expressway-E Feature Set

1

955277903

SW-EXP-8.X-K9

Software Image for Expressway with Encryption, Version X8

1

955277875

LIC-EXP-SERIES

Enable Expressway Series Feature Set

2

955277901

EXPWY-VE-C-K9

Cisco Expressway-C Server, Virtual Edition

1

955277876

LIC-EXP-TURN

Enable TURN Relay Option

1

955277877

LIC-EXP-AN

Enable Advanced Networking Option

1

955277902

EXPWY-VE-E-K9

Cisco Expressway-E Server, Virtual Edition

1

955277879

BE6K-UXL-START

BE6K Starter Pack - Single Fulfillment Enforcement

1

955277880

WBXMTSVR2-UWLUSRK9

WebEx Meetings Server 2.x Users

35

955277904

LIC-AES-VTS-PMP-K9

AES and HTTPS option for VTS

1

955277905

LIC-VTS-PMP-K9

Cisco VM TelePresence Server Release Key

1

955277884

LIC-CNDR-PMP-C2400

Conductor 2400 call sessions license

4

955277886

LIC-CNDTR-PMP-B30

Conductor license, support up to 30 bridges

4

955277887

LIC-CNDTR-PMP-CL

Conductor clustering support

4

955277888

SW-VTS-V4.X-PMP-K9

Software Image v4.X for Virtual TelePresence Server

1

955277863

FIRST-PRO

Select when first ordering or upgrading CUWL Pro licenses

1

955277867

JABBER-DESKTOP

Jabber for Desktop for PC and Mac

35

955277868

JABBER-TABLET

Jabber for iPad and Android Tablet

35

955277892

LIC-TMS-25-PMP

Cisco TMS - Additional 25 Direct Managed Systems

1

955277894

LIC-EXP-MSFT-PMP

Microsoft Interoperability Option

1

955277895

LIC-EXP-RMS-PMP

RMS Licensing included with PMP & SMP

8

955277896

LIC-TMS-EX25-PMP

TMS Exchange integration for 25 Systems

1

955277906

UCXN-11X-SCPORTS

BE6K - Unity Connection 11x - VM Speech Connect Ports

2

955277907

UCXN-11X-UWLPRO

BE6000 Unity Connection v11 CUWL Professional License

35

955277908

UCM-11X-UWLPRO

BE6000 UCM v11 CUWL Professional User License

35

955277910

SME-11-UWL

Session Manager 11.0 Auto-expanding user for licensing

7

955277897

SW-CDTR-4.X-PMP-K9

Cisco TelePresence Conductor base software image v4.x

1

955277898

SW-TMS-15.X-K9

TMS Base Software Image Version 15.X

1

955277864

BE6K-SW-11.0

Business Edition 6000 v11 export restricted software

1

955277899

LIC-TP-PMP-USER

1 XC PMP User License

35

955277900

BE6K-START-PRO35

BE6000 User License Starter Bundle with 35 UWL Pro Licenses

1

TJ
Cisco Employee
Cisco Employee

Hi,

- What's the CUCM version?
- Are you able to add/configure 8845 on your CUCM?
- A device pack may be required in CUCM to be able to add the phone.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

- If you have configured already, then please provide more details about the issue.

Hi,

- What's the CUCM version?

Version 11
- Are you able to add/configure 8845 on your CUCM?

Yes i able to add/configure ip phone 8845 on my cucm after installed device pack


- A device pack may be required in CUCM to be able to add the phone

Device pack was already applied (cmterm-devicepack11.0.1.23068-1.cop.sgn)

The ip phone can get ip address from dhcp and option 150 is configured and pointed to CUCM ip.

after adding the ip phone 8845 from CUCM, it's cannot appears on cucm

If you installed the DevPack to add support for the phone model, did you install it in all the servers in the cluster and performed a cluster reboot after that??

What troubleshooting have you done so far?

HTH

java

if this helps, please rate

Dear Jaime,

Before installing the DevPack, i couldn't see ip phone 8845 from phone list.

after installing the DevPack, the sip 8845 appeared on the list.

I installed the DevPack from Cucm OS Administration menu and after i rebooted the cluster.

didn't do any troubleshooting.

have you tried erasing ITL/CTL files on the phone itself just to be sure. They catch me out every time :-(

Hi Richard McLoughlin

Thanks for you reply,

The issue was solve, finally, it was a network issue,

The cucum and phones were are in differents vlans.

Solve the network issue and it worked fine

Thanks

Glad that you've finally managed to resolve it.

Richard