CDR Issue CUCM 9.1.2

[Salvador Antonio Quintanilla Mendoza]

Hi!,

    I Have a CUCM with the 9.1.2 version and im having an issue with the information of the CDR... I have a billing application called Billy Blues 4 working and when I execute a report of an especific user of the "calls of the day" the information that the application shows do not match with the real number of calls  made by the user... I download the complete CDR of that day and the information is the same of the billing application but not all the calls are being registered....

any idea that why is happening this???

Thanks

[Jaime Valencia]

Do you have CDR enabled in all servers??

HTH

java

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[Salvador Antonio Quintanilla Mendoza]

Yep, it is enabled in the publisher server and the 4 subscribers

[Salvador Antonio Quintanilla Mendoza]

Solved... I miss that this flag in the picture (CDR Enabled Flag) was only enabled in the publisher but this parameter do not reply in the subscribers... i mannualy enabled on each server and work...

[Jaime Valencia · Accepted solution]

So it was not enabled, as you intially said it was??

Because I couldn't find an explanation for calls not being logged, other than failure to enable CDR on all servers.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Salvador Antonio Quintanilla Mendoza]

yeah, my mistake...