CDR User Report Error

[userid]

Hello,

I'm trying to get usage reports in CDR to help determine which users are still using their phones.  When trying to run user reports in CDR, I receive the below error when I choose view report or send report.

I have 2 CUCM servers (1 publisher, 1 subscriber).  CDR Enabled Flag is set to true for both

I've restarting services but no luck.  I am running 11.5.1

Error Code	Error Description
10011	System Error. Contact System Administrator.

[Mohammadreza Hadi]

do this steps >> (maybe helps you..)

1. go to Cisco Unified Serviceability >> tools >> CDR Analysis and Reporting

system >> schedulaer >> cdr load >> disable loader

2. go to Cisco Unified Serviceability >> Services >> 

Restart >> Cisco CAR Scheduler 

Restart >> Cisco CDR Repositiry Manager

Restart >> Cisco CDR Agent

Restart >> Cisco CAR Web Service

3. system >> schedulaer >> cdr load >> enable loader

check both continuous loading 24/7 + load cdr only

4. all is done,

>> go and check again, see if the issue is Fixed or not..

[userid]

appreciate the response but it did not help

[Mohammadreza Hadi]

did you have config any mail parameter for CDR section ?..
it seems this error is related to this matter..

see below links, maybe helps >> 

https://community.cisco.com/t5/unified-communications-infrastructure/error-sending-cdr-report-to-email-address-troubleshooting-steps/td-p/2983226

https://community.cisco.com/t5/ip-telephony-and-phones/error-code-10011-error-description-system-error/td-p/4839643

https://marc.info/?l=cisco-voip&m=122127260741120

https://puck.nether.net/pipermail/cisco-voip/2008-July/035775.html


also its maybe because of bug
update + upgrade your cucm & see what's happens ?..
for example >> if your cucm is 11.5.1.12900 (SU2) >> try to update to latest SU11 >> 11.5.1.23900
many bugs is fixing through this updates..

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvr09442