CER PHONES

[ESDT]

None of my IP phones show up that are plugge into Meraki switches MS250. Is there something needed other than SNMP? do i have to call Meraki?

[Marco Rojas Abarca]

Dear ESDT,

I did some research and below you will find what I came across with for documentation between CER and Meraki switches:

Cisco Emergency Responder Integration
https://documentation.meraki.com/MS/Deployment_Guides/Cisco_Emergency_Responder_Integration

Not sure which CER version you are running but, according to what I see in the Release Notes for CER 15, Meraki switch MS250 is supported. See below:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cer/15/english/release_notes/guide/cer0_b_cisco-emergency-responder-release-notes-15.html

Refer to: Table 13. Meraki Switches and Meraki Managed Catalyst Switches

Have you tried to collect logs from CER to validate what is happening from the CER standpoint?

The following links will also provide additional insight into how CER works and how to troubleshoot an issue based on what you are experiencing:

Understand Emergency Responder
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/emergency-responder/116058-cisco-emergency-responder-00.html

Cisco Emergency Responder Administration Guide, Release 15 and SUs
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cer/15/english/administration/guide/cer0_b_cisco-emergency-responder-administration-guide-15/cer0_b_cisco-emergency-responder-administration-guide-1401_chapter_01101.html

Hope this information helps,

Sincerely,
Marco R.