Change to LIFO for Unity voicemail message playback?

[p-atkinson]

Can we set up a Subscriber's voicemail box to play the last message first and work backwards through them, instead of always starting with the oldest and working up to the latest? Some users like it that way and the alternative (skipping through several messages with multiple # entries) is tedious.

Also, is there a way to pause Unity while you take another call on another line appearance? Sometimes, while in the middle of going through a batch of voicemails, an important call comes in and the user needs to take it and then return to Unity at the same place instead of starting at beginning and #'ing thru again.

[lindborg]

1. yes - in Unity 4.0(1) and later you have a lot of control over the order messages are presented in your inbox on a per subscriber basis - you can control FIFO vs. LIFO and which message stacks (i.e. voice mail, email, fax, receipts) are played in what order and you can control this seperately for new and read messages.

you'll find these options on the "Conversation" page in the web based SA for subscribers and you can change it on a per user basis. You'll also find these options in Bulk Edit so you can easily change the behavior for a bunch of subscribers in bulk.

No, there's no way to make Unity "pause" at a particular spot in the conversation and wait for you to come back like that...

[vharsha]

You can also allow subscribers to change the playback order themselves via the Cisco Unity Assistant (See the Preferences | Message Playback page).

[p-atkinson]

Thanks, looks like I will need to wait until we upgrade to that release.