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Cisco 8800 phone replacements - PIN needed

Eve M
Level 1
Level 1

We recently upgraded to CUCM 12.5 and there are differences when replacing phone sets to new models.  I have many Cisco 8800 sets programmed in CUCM and some of them, when booting up, are asking for a primary extension and PIN.  I have added PIN's to some (under end user config) and the new phone accepts it but have a handful that are not accepting the PIN.  

 

Not sure what the issue is.  Each of these users have a phone associated with it.


Thank you.

 

1 Reply 1

It's not an issue its the  phone refresh feature introduced with 12.5 SU(3). you can replace existing old phones with new and its an easy process. 

 

Refer the below video.

 

https://www.youtube.com/watch?v=A_Cila92cNQ



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