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Cisco attendant console 14.0.2 unable to answer incoming external call

askparth
Level 1
Level 1

We have Cisco Attendant console 14.0.2.2225 and this very annoying issue.

Our Receptionist operators are able to see the incoming calls but when they double click to answer, nothing happens, the call continues to ring and eventually dropped. The application continues to run, another call comes in and same thing, calls keep ringing and operator is unable to answer, right click to answer also does not work. We have tried all possible suggestions that Cisco TAC had mentioned in their troubleshooting but this issue keeps coming back. We need your help.

We have multiple troubleshooting tickets opened with Cisco TAC but they just cannot find the root cause and the issue is still unresolved after more than a year.

Cisco Unified Attendant Console Administration - System Version: 14.0.2.10-17
Administration Version: 14.0.2.2225

CUCM - 12.5.1.15900-66

Cisco TAC cases:


696994964 - Cisco Attendant console unable to Answer when Selecting CSF Webex device

696108223 - Cisco Attendant console unable to Answer Incoming Calls

695521593 - Cisco attendance console // unable to answer call

695372162 - Cisco attendance console // unable to answer call

693743018 - Cisco Attendant console not answering incoming external calls, issue intermittent

an many more.

 

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