Cisco Attendant Console Upgrade from 12 to 14

[CoDeC]

Hi,

I have checked the Cisco Unified Attendant Console Advanced Administration and Installation Guide, appendix B Cisco Unified Attendant Console Advanced Migration and/or Upgrade and If I don't understand wrong there is only the option of migrate to new server:

This section provides instructions required to migrate an existing installation to a new server. The
instructions tend to scenarios such as:
• Migrating to a new server, running the same version of Cisco Unified Attendant Console Advanced
• Migrating to a new server, and upgrading to a later release of Cisco Unified Attendant Console
Advanced
• Migrating to a new server, running either the same or later Microsoft Server Operating System
• Migrating to a new server, running either the same or later Microsoft SQL Server version
• Disaster recovery using database backups

Our current deployment satisfy with the requirements for install CUAC 14. Is it possible deploy CUAC 14 over the current CUAC 12? or should I deploy a new server, restore current database data and then install CUAC 14?

Regards,

[Marco Rojas Abarca · Accepted solution]

Dear CoDeC,

Thanks for your post!

From what I understand, these statements you are referring to applies upgrades and/or migrations to a new server (physical or new VM).

The same wording appear for both Admin and installation Guides for 12.0.5 and 14.0.1. See below:

Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.5:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/12_0_5/admin_guide/CUACA_AG_120503.pdf
Refer to section: Appendix-B Cisco Unified Attendant Console Advanced Migration and/or Upgrade 

Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 14.0.1:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/14_0_1/admin_guide/CUACA_AG_140104.pdf
Refer to section: Appendix-B Cisco Unified Attendant Console Advanced Migration and/or Upgrade 

About your concerns, I say you may want to follow that procedure that way, if something goes wrong with your upgrade (on the new server) you still have your previous version unaffected and operational to be used in case you need to rollback.

Hope this information helps,

Sincerely,
Marco R.