Cisco Call manager down

[ketanpatani]

Suddenly morning we can't access the call manager via https or ssh ,then we did hard reboot the server then its work fine.

After the system come up then we take the RTMT logs to find out the what root causes of server was hung.

As per the log file, I didn't found any thing related to ccm hung or error.

Attached the log file, Please can you help me.

[Fabien GILLET]

Hi,

If you want help can you precise some points :

• What node on your cluster was unreacheable ?
• When it was unreacheable did you have try to ping it ? If yes did you have a response of this test or not ?
• In the same time of this issue do you had another equipement unreacheable (switch, router or another server) ?

Your problem can be network congestion not only a problem on your CUCM.

Regards,

Fabien.

[ketanpatani]

As per the RTMT log we found the Temerature issue and we open a case to cisco and they reply with we have to upgrade the server BIOS firmware

[Fabien GILLET]

Hello,

Thanks for your answer and for the root cause of your issue.

Regards,

Fabien.