Hello.
We are experience an issue with one AA application.
It was working fine but yesterday it stopped. We are no longer able to heard the welcome prompt.
I share the config.
application
service app-b-acd-aa
param voice-mail 37118
paramspace english index 1
param max-time-call-retry 20
param service-name app-b-acd
param number-of-hunt-grps 2
param menu-timeout 0
param drop-through-option 9
param aa-hunt4 37087
param dial-by-extension-option 1
paramspace english language en
param handoff-string app-b-acd-aa
param max-time-vm-retry 1
param aa-pilot 7468
param aa-hunt1 37118
paramspace english location flash:
param max-extension-length 5
param second-greeting-time 30
param drop-through-prompt _bacd_welcome.au
param call-retry-timer 15
!
service app-b-acd
param aa-hunt3 37109
param queue-len 15
param aa-hunt4 37087
param uid-len 5
param aa-hunt1 37118
param number-of-hunt-grps 3
param queue-manager-debugs 1
param aa-hunt2 37111
Dial-peer
dial-peer voice 2000 voip
service app-b-acd-aa
destination-pattern 7468
session target ipv4:10.2.2.2
incoming called-number 7468
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
interface loopback
interface Loopback0
description used for CCME FAC
ip address 10.2.2.2 255.255.255.255
We have reload the router and configure all the service again but we were not lucky to make it work again.
I also reload the services but nothing work.
Do someone has experienced the same issue and how did you solve it?
Regards.
