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Cisco Enterprise Attendant Console - Error unable to answer call

Leah Sittig
Level 1
Level 1

Cisco Enteprise Attd Console - Version 8.6.2.11

The operator is taking calls but occasionally gets a message, "Unable to answer call.  The following error was returned Invalid State."

She is able to close the window but it keeps happening.

3 Replies 3

testeven
Cisco Employee
Cisco Employee

Hi Leah,

On the Operator's PC go to Start--Run--Regedit  HKEY_LOCAL_MACHINE\SOFTWARE\Arc Solutions\Call Connect\Operator\Defaults\Directransfers.  Change this value to "ALL"

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

Hi,

customer is facing the same issue as described. Did solved the change the problem ?

If I change the regedit should I restart the Attendant Console Server as well ?

Cheers,

Stefan

support
Level 1
Level 1

Hi Leah,

Did not see the ARC entry in the registry.  Do you have any other solutions?  Thanks.