Cisco IM& Presence server normal running - Happen UNKNOWN error

[Chi Fai Leung]

Hi,

Just finished installation and configuration of the IM& Presence sever x 2, that is a cluster and grouped with the same Presence Redundancy Group with HA.

Look like all functions are working fine on Cisco Jabber client (IM, phone service).

But 2 x IM& Presence showed the UNKNOWN error on node status. The notification alerted the Cisco Server Recovery Manager error and I restarted the Server Recovery Manager service already. Otherwise, I checked the dbreplication state is 2 normally.
Actually, I rebooted many times, but it still is no luck.

Any reason to make the UNKNOWN error? Any idea to fix it out?

[Chi Fai Leung]

Is it the HA issue?

[Nagajothi Thangapandian · Accepted solution]

Hi,

This might be due to tomcat certificate mismatch. if you have signed certificates, make sure the new sub and all the nodes updated with required root CA certificate as tomcat-trust. If self signed, you can try to regenerate tomcat certificate in PUB and check.

Regards

[Chi Fai Leung]

Hi Nagajothi,

You are the superman~ (Marked as correct for you)

Actually, I'm using the DigiCert UC cert. to sign all CallManager & IM& Presence servers and combined the intemediate and RootCA, that is not support on  CM & IMP servers? After separate the certs. to upload as Tomcat trust, then working back the HA on IMP servers.