Cisco Mediasense issue after changing the IP adress

[abd88elhak]

Hi

i have cisco MediaSense 10.5 , after changing the Ip confguration of the server i get the error message "unable to login as Config service is down"

i used the command :utils service restart Cisco MediaSense Configuration Service and service is started but i still have the same error when i tried to access to administration interface or record and paly interface of MediaSense

i restarted the service twice but the same error

any help please

regards 

[Jonathan Schulenberg]

Have you followed this procedure verbatim?

 http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/105/User_Guide/CUMS_BK_M5B01864_00_ms-user-guide-105/CUMS_BK_M5B01864_00_ms-user-guide-105_chapter_011.html#CUMS_TP_M93CC5F8_00