Cisco QM 8.5.1 upgrade to latest?

[Jason Aarons]

Can you do a direct upgrade from Cisco QM 8.5.1 to the latest 10.5.1 via the PUT tool?  Customer has CUCM/UCCX 8.5.1 and plan to upgrade that to  10.5.1.  Has anyone done the Cisco QM 10.5 upgrade part and say they had success?  I've done the CUCM/UCCX upgrade to 10.5.1 a lot, but not the QM upgrade.

Did  the Cisco QM product just change marketing names to Unified Workforce Optimization Advanced Quality Management 10.5(1), or was it end of life, etc?  With UCSS/ESW is upgrade free via PUT.

I can’t find a clear document on upgrading from QM 8.5.1 to 10.5.1.  These seem to be new install focused.

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-advanced-quality-management-10-5-1/model.html#InstallandUpgradeGuides

Jason Aarons, CCIEx2 (Voice./Collaboration)

[djlundberg]

Hi Jason-

There is not a direct upgrade from QM 8.5.1 to QM 10.5.  You will need to upgrade QM to 8.5.2 first.

Cisco Unified Workfore Optimization Qualtity Managment - Server Installation Guide Version 10.5 page 52:  http://goo.gl/frC6wq

Additional QM Documentation: http://goo.gl/rhexR0

Thanks,
DJ