Totally new user here. We are in the midst of deploying a new phone system and wanted to use the Cisco Self Care portal for basic phone management of the 7841 and 8861 models. However the instructional content, particularly for Phone Services PIN is incorrect and we need to change it before we can roll this out. Is this possible? I have been told that no, this is a global setting.
Our required PIN format is 6-8 characters only but the instructions read from 1-128 (see below in blue). I have never come across any PIN ever that only allows 1 character. The user experience on this is confusing and would drive up volume to call centre.
"This PIN is used for Extension Mobility, Self-Provisioning and other IP phone services.The new PIN must be between 1 and 128 numbers long. The PIN can only contain numbers, it cannot contain spaces, letters, or special characters."
Any insight welcome on this.
Thanks in advance.