I am using Cisco Supervisor and Agent Robin Dean is under Agent Team State but she is not under Agent-Team Summary. Does anyone know how to get her in there? We are using UCCX 8.0.2.
There have been quite a few bugs over the years with agents not showing or disappearing from the supervisors desktop.
Make sure you have the latest SU installed, I think SU4 for 8.0(2)
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