02-14-2013 02:36 PM - edited 03-19-2019 06:17 AM
I'm using the Cisco UC integration for Lync 2010 and so far it's been working well but in reading through the documentation, it looks like I should see "On the Phone" when someone is on the phone. Currently their status just shows as "Busy". Is there a reg entry that I'm missing?
02-14-2013 05:57 PM
What type of integration are you doing? Is it CUCI-Lync or RCC?
Chris
02-15-2013 01:13 AM
Hi
You need to configure the custom 'on the phone' availability state. See this doc:
Aaron
02-22-2013 09:04 AM
Chris - It is the CUCI-Lync.
Aaron, the document is very helpful. I don't have it working yet but I'm going through steps outlined in the documents. I'm hoping to have it up soon. For some reason it's not recognizing the custom precense file at this time. Hopefully I'll get it resolved soon.
02-22-2013 10:43 AM
As Aaron stated (+5 for being correct) you need to add it in order for it to work.
Chris
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