Cisco UC integration for Lync not showing "On the phone"

[Jim Schewe]

I'm using the Cisco UC integration for Lync 2010 and so far it's been working well but in reading through the documentation, it looks like I should see "On the Phone" when someone is on the phone. Currently their status just shows as "Busy".   Is there a reg entry that I'm missing?                  

[Chris Deren]

What type of integration are you doing? Is it CUCI-Lync or RCC?

Chris

[Aaron Harrison]

Hi

You need to configure the custom 'on the phone' availability state. See this doc:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/8_5/english/installguide/config_clients.html#wp1086669

Aaron

[Jim Schewe]

Chris -  It is the CUCI-Lync.

Aaron, the document is very helpful. I don't have it working yet but I'm going through steps outlined in the documents. I'm hoping to have it up soon. For some reason it's not recognizing the custom precense file at this time. Hopefully I'll get it resolved soon.

[Chris Deren]

As Aaron stated (+5 for being correct) you need to add it in order for it to work.

Chris