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Cisco UCCE Migration Planning from 9.1 to 11.5

Nageswara Rao S
Level 1
Level 1

Hi,

We are planning to migrate our Enterprise Cisco UCCE environment ( ICM, Finesse, CUIC and other), we actually want to remove the existing hardware which is on lease and planning to host these environment on new hardware.

Before we actually migrating the agents from old UCCE environment to new one, we are planning to test the new environment with all features and then migrate the users to new system. To setup this scenario what is the best approach which wont disturb production environment and with the help of parallel infrastructure we can test the features and if everything working fine then we actually migrate the agents.

Can you please help me to find a tool or procedure like PCD ( Prime Collaboration Deployment ) for CUCM to migrate or upgrade the cluster, in UCCE migration.

Thanks,

Nagesh

+91-809-535-4321

1 Accepted Solution

Accepted Solutions

Manish Gogna
Cisco Employee
Cisco Employee

Hi Nagesh,

Try posting this query under Contact Center section below

https://supportforums.cisco.com/community/5926/contact-center

HTH

Manish

View solution in original post

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Hi Nagesh,

Try posting this query under Contact Center section below

https://supportforums.cisco.com/community/5926/contact-center

HTH

Manish