Cisco Unified Attendant Console Standard

[conny_schu]

Is there a possibility to display the incoming call queue in the user interface of the Unified Attendant Console Standard edition?

[Jaime Valencia · Accepted solution]

There is no queue in CUACS, so there's no such option.

[conny_schu]

Thank you very much. Is there any version of cisco attendant console
which shows the call queue?

[Chris Deren · Accepted solution]

Advanced Attendant Console does, when an operator belongs to multiple queues she/he can see on the left panel of the app to which queue the call arrived to.

[conny_schu]

Thank you very much for this hint. Can you tell me where a product description or a feature list can be retrieved?

[Chris Deren · Accepted solution]

Here is link to the data sheet:

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/datasheet-c78-740351.html

Here is link to user guide:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/12_0_5/user_guide/eng/CUACA_UG_120501.pdf

where you can read "Queues Pane" and "Queued Incoming Calls Pane" sections.  

I am sure you can also google for some videos on "Cisco advanced attendant console" to see it in action. 

[conny_schu]

Thank you very much for your very helpful support.