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Cisco Unified Attendant Console v OPR.10.5.1.2412 crashing

Hi,

I am having a major problem with our Cisco Unified Attendant Console application which is continuously crashing on two of our receptionist computers and I was hoping someone could help me or provide some guidance on how I can solve the issue.

Some details are :

CUAC Version =  v OPR.10.5.1.2412 

Server  =  Windows 2012r2 (VM hosted in the UK)

Client = Windows 8.1 64bit  (Physical pc located in Ireland)

Connected via a WAN MPLS circuit

I have attached the full logs from both the server and the client pc, timestamp of the crash is at 12:44pm which will help if you are looking at the logs.

I have also implemented the below fixes I have found but it hasn't worked for me.

1) Open the below ports, TCP & UDP, inbound & outbound on the client PC

Port

Description

1859

Used by the   Cisco Unified Attendant Console server and the Cisco Unified Attendant Console client to communicate across a LAN.

11859

Used   by the Cisco Unified Attendant Console service to communicate with the   Cisco Unified Attendant Console server.

80

Used   by the Cisco Unified Attendant Console XML Status Management service, which is hosted on the Internet Information Services (IIS) that runs on the   Cisco Unified Attendant Console server. This service listens for HTTP requests   from IP Phones and Web Browsers, and sends requests to IP Phones.

1862

Used by the Cisco   Unified Attendant Console LDAP Server.

2748

Used   by the Cisco TSP to communicate between the Cisco Unified Attendant   Console server and the Cisco Unified Communications Manager.

1863

Used   for communication between the Cisco Unified Attendant Console CUP   server and the Cisco Unified Attendant Console client.

5060

Used   for communication between the Cisco Unified Attendant Console and the   Cisco CUP servers.

1433

Used for SQL   communication between servers and between servers and clients.

1434

Used for SQL   communication between servers and between servers and clients.

1864

Used   for communication between Cisco Unified Attendant Console clients and   the Cisco Unified Attendant Console BLF plug-in.

443

Used by the AXL API

389

LDAP server does not   use SSL and is not configured as the Global Catalog

3268

LDAP server does not   use SSL and is configured as the Global Catalog

636

LDAP server uses SSL   and is not configured as the Global Catalog

3269

LDAP server uses SSL and is configured as   the Global Catalog

2) Made the user a Local administrator and uninstalled Symantec AV

3) Ran the application as an administrator

4) Added our CUAC servers into the local host file

5) Re-imaged the pc, this worked for a day or two, then once CUAC crashed it would not log back in.

The errors are not always the same, some say CT error when attempting to login, other error says server not available even though I can ping it

The receptionists in the UK do not have this problem as they use CUAC as well which leads me to believe it is not a server issue.

Any help here would be highly appreciated

Thanks !

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