Cisco Unified Presence 8.6 blinking cursor

[tlienskt]

After a reboot of my Cisco Unified Presence 8.6 there is a blinking cursor in the top left of the screen after POST.  It was working fine before the reboot.  Please HELP!!!  TIA!!                 

[Aaron Harrison · Accepted solution]

Hi

Have you inspected the server for any hardware failure LEDS etc?

Have you tried booting the recovery CD and attempting the disk checks?

Aaron

[tlienskt]

Ran recovery CD and server is back up but the Cisco UP Presence Engine is not running.  tried to start it but it is not coming up.  Can that service be reloaded??

[will.alvord · Accepted solution]

Yes - the presence engine service can be restarted.

[Aaron Harrison · Accepted solution]

Hi

At this stage I would be doing one of two things:

1) Digging out a DRF backup, and considering rebuilding from that.

2) If you don't have a DRF backup, see if you can take one. You can then try restoring that to a new build if all else fails.

To be honest if the disk check got it booting, there was some sort of corruption there. If it's still not working, then there has probably been some unrecoverable data loss, and a rebuild may be your only option.

Is this a single server install?

Aaron