07-16-2015 05:19 AM - edited 03-19-2019 09:49 AM
Hi ,
I configured call handler in Unity with caller input(key). But call action doesn't work ( not transfer to extension). Please advise.
Solved! Go to Solution.
07-16-2015 05:32 AM
Hi
Does your Unity SIP trunk or voicemail ports have the correct CSS in CUCM?
Aaron
07-16-2015 05:32 AM
Hi
Does your Unity SIP trunk or voicemail ports have the correct CSS in CUCM?
Aaron
07-16-2015 05:36 AM
Hi Aaron,
Yes those are correct & voice mail is functioning properly. Only call handler doesn't work.
07-16-2015 04:25 PM
Thanks Aaron
It is CSS issue
07-16-2015 06:21 AM
Make sure the call handler is set to allow transfers to non-user extensions.
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