Cisco Unity Connection Directory Handler- Search by extension
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02-06-2012 12:48 AM - edited 03-19-2019 04:21 AM
Hi All,
Does anyone know if it is possible to use "search by extension" in Cisco unity connection?
We have it setup to allow search by name, but I have been asked to also provide the ability to search by extension.
Any ideas would be most appreciated.
Regards,
Amanda Lalli-Cafini
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02-06-2012 05:34 AM
Amanda,
Directory Handlers has the option to switch between Dial by name or Dial by extension only by pressing the ##.
The setting to setup the Dial by Extension by default is not available.
HTH
GP.
Pls rate helpful posts !!
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02-07-2012 01:06 AM
Hi Gajanan,
Thank you for the reply.
I tried the # and then ## but i get invalid selection.
I did not see anywhere to setup user input from the directory handler itself either.
regards
Amanda
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02-06-2012 06:39 AM
I'm not real sure why searching by extension is desirable... you can dial extensions directly from any call handler or subscriber greeting (unless it's been specifically blocked) - why would you want to search by extension?
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02-07-2012 01:08 AM
Hi Jeff,
Yes, you are right.
I dont want to search by extension.
I need to be able to offer the caller the ability to dial an extension or to use the directory handler.
I think I will need to wrap it in a call handler.
Regards,
Amanda
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02-07-2012 06:07 AM
Hi Amanada,
Just thought I would throw this in
On our CUC 7.1(3b)su2 system I had to uncheck the Allow Caller to exit setting on the Directory Handler
Caller Input page
Before the switch to dial by extension via pressing # would work.
Cheers!
Rob
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11-10-2012 02:01 PM
I was also looking at this functionality where in a voice enabled Directory handler can be switched to dial by keypad function ,switchin using ## doesnt work. Well i did found a way to fulfill what i needed by pointing voice enabled directory handler to a non-voice enabled directory handler using caller input within voice enabled directory handler
So within the Voice enabled directory handler caller input use * to route the call to a non-voice enabled directory handler. This is not a very convenient way but works if the functionality is announced in main call handler greeting before call is routed to voice enabled call handler.
