05-31-2018 04:41 AM - edited 03-19-2019 01:23 PM
Hi
i have a customer with a Cisco CUCM +CUC release 11.5.1
the Unity is integrate with office 365 .
my problem is when the user is receive a voice message to his email
and the user is hear the voice message , the MWI is not turn off ,
if the user i hear the message via Cisco Phone or Jabber Client the MWI is turn off fine ,
the problem only occurs if we hear the voice message via email client of the user.
so we check the Server and the configuration is fine , check the F/W and didnt see any
block ,
any idea what can be the cause of that error ?
Regards
Yaniv
06-03-2018 09:51 AM
06-04-2018 04:08 AM
Hi Jonathan
i have check what u suggest and if i hear the voice
message via TUI or Jabber the MWI turn on but at the email of the user the message keep seen as "unread " message
and its a u mention Single Inbox integration
Regards
Yaniv
06-03-2018 09:56 AM
Also if its a delay issue try resetting the account
If Unity Connection synchronization to Office 365 is working (for example, voice messages are synchronized to users’ Exchange mailboxes) but synchronization from Office 365 is delayed (for example, the message waiting indicator is not turned off immediately after the last Unity Connection voice message is heard in ViewMail for Outlook), do the following tasks.
In Cisco Unity Connection Administration, display the unified messaging account for one of the affected users, and selectReset.
If synchronization from Exchange to Unity Connection starts working for the affected user, in Unity Connection Administration, display the unified messaging service associated with the affected user (Unified Messaging > Unified Messaging Services) and select Reset.
Hope this Helps
Cheers
Rath!
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