Cisco Unity Connection single inbox and viewmail error

[Liz Bentler]

Unity Connection 8.5.1 single inbox with Exchange 2010 and viewmail 8.5.4.  We arein the process of migrating from Unity 7.0.2 to Unity Connection.

We are a lawfirm and many of our admins have full access to their attorney's exchange mailbox to manage their messages and voicemails.  With Connection those admins can no longer access voicemails in exchange accounts other than their own even if they have full access.

A message pops up stating "the requested voice message is no longer available" and only dead air is played whether playback via phone or speakers is selected.  This is a huge issue for our end users.

Has anyone else experienced this or hav eany suggestions for a work around?

I have tried assigning the mailbox access delegation role to an end user but this did not grant access via vewmail.

Thanks

Liz

[espereir]

Hi LIz,

It soulds like if the secure voicemail option is enabled, secure voicemail will encrypt the message so it is only accesible by the final recipient; have you checked that ?  Here is a link that might help http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsec070.html

HTH

--espereir

[Liz Bentler]

I have double checked COS, template and end user configs and secure messaging is blocked.  The message can be e-mailed to another person and listend to.  I guess that is the work around for now but we have a lot of people who monitor other inboxes and can't simply play the voice messages from that inbox.

Any other suggestions on what coule be preventing this from working?

Thanks

Liz

[ahochau_2]

We have users getting the same error with single inbox and exchange 2003.  Did you ever find a resolution for the issue?

We get the error when using the phone, but the user is able to play the message through the PC speakers and the phone without viewmail.

CUC v8.6(2a)

Viewmail for Outlook 8.6(4)

Windows 7

[Liz Bentler]

No resolution yet, our end users still forward the message to their own as a work around.  I understand the next version of viewmail coming out in Dec 11 in conjunction with an ES will have lots of improvements. Liz

[ahochau_2]

Ours is just some users, is that your experience as well? 

[Brad Magnani]

Hi Liz,

This is expected behavior because VMO has certain dependencies mapped between users and messages, so when a different user tries to access the message, it can't find the mapping which is why you receive that message.  However, VMO 8.6(4) introduced the ability for this exact group mailbox access feature you're after.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/864cucvmorn.html#wp346504

Hope that helps,

Brad