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Cisco UP XCP Router Service not running

Jose Arango
Level 1
Level 1

Hello,

I installed presence  8.0.0.39051-20 server, it is integrated with the CUCM 8, but the UP XCP Router Service nerver start, I started Manually but it puts in Not running State again.

Where could be the problem??? i read that this service start by default.

Thanks

5 Replies 5

mdawar
Cisco Employee
Cisco Employee

Hi Jose

Check the SIP proxy domain value in the "SIP Proxy" service Parameters.

Confirm that it is set to correct value and reset the Cisco UP Presence Engine service.

Hope it helps.

I did it, but it does not work

Hi Jose,

The version looks wrong ? As far as I know there is no CUP version 8.0.0.39051-20

Can you doublecheck that ?

Regards,

Christos

Nathan Compton
Level 4
Level 4

I'm having a similar issue in the lab.  Were you able to resove it?

Regards,

Adam Compton

Hello, i reinstalled and applied the 8.0.2 patch, now it´s working.